Diane Neill Jensen

Archive for the ‘ACHIEVE SUCCESS’ Category

Last night my spouse was having problems with one of his many high tech “toys”. He called the customer support center where we sat on hold for almost an hour! While we waited I was surfing the web. I came across a cool website about the old fashioned tin metal signs. I showed it to my husband because the metal signs we sell today are such an improvement. My husband said that it was a shame customer service hasn’t seen a similar improvement. Granted, he was a little cranky from waiting for someone to respond to his call, but it did get me to thinking.

If we can use technology to make better metal signs, than surely we can us it to improve on customer service!

In the past metal signs were made from tin. The tin was pressed and painted to look like the customer wanted. unfortunately the signs didn’t always hold up the way that they should. People began trying new techniques, and today aluminum is the choice for metal signs. Aluminum metal signs are high quality and stand up to the test of time.

On the other hand, quality of customer service seems to be on a steady down fall. Companies used to make customer service a priority. Friendly staff were always in the store or available by phone. They listened to what you asked and answered your questions. They made you feel like a real person. These days, however technology seems to have robbed the customer service experience in many businesses or organizations.

Almost everyone has had the conversation about trying to reach a “real person” when they are trying to contact a company. They pushed button after button in attempts to finally speak to someone, simply to be told that there was no one to take their call. On a computer you send an email (since you know humans won’t be answering the phone) and you get an automated response telling you someone will respond within 24 hours. And of course, that email with the answer never arrives. So you walk into a store and try to ask a question, but the person only knows how to quote prices or give a prepared speech. They don’t actually know about the products.

Take one step forward with metal signs and two steps back with customer service

Your custom metal sign is only a portion of an entire marketing program that you must create to help your business grow. If marketing is about standing out in the crowd and attracting attention, why not use it for customer service? A little bit goes a long way when it comes to how your clients and potential clients view your business. Why not send an unexpected follow up email to make sure that they are happy with your company. Don’t try to sell anything, just make sure they are happy. Or occasionally call a customer to thank them for their business. Just as before, this is not a sales call, it is customer service, plain and simple.

My husband and I own a sign company, and we take these steps and more to promote customer service in our company. And while we may be forward thinking when it comes to signs, we prefer to remain a bit old fashioned in our customer service.

Unfortunately that was not at all the case for the company my husband was trying to reach. When someone finally came on the phone he said that he was handling customer service for additional companies at the same time. I think that was about the time my husband gave up. He thanked the person on the phone and hung up. Now he wants to go shopping but has assured me that he will never buy a product from that particular company again.

A little food for thought, isn’t it?

In search of a way to save money and boost your telesales results?     The way to accomplish this is to begin employing auto dialing solutions to maximize your sales staff’s call output.

Auto dialer software solutions are an excellent way to improve your workflow and enhance your marketing campaigns. If you do follow up calls with clients or prospects or take part in telemarketing you really need to automate a significant amount of the tasks required with each telephone call.

These are tasks like telephone number dialing or leaving voice messages.  This saves time and keeps your employees happy.   Just picture how much time your employees waste manually dialing numbers, manually leaving voice messages or hanging up.

On average this could possibly be wasting up to 3 minutes or more, time that could have been much better spent.

Often times it’s difficult to make a decision on which hosted dialer solution will operate best for your situation.

So, how do you decide what is best for your situation?

What’s really the best kind of auto dialing software or hosted phone dialer solution for your computer?

How can you be sure that the software will be compatible?

Do I require pricey and complex hardware to make everything work?

Should I just save myself all the trouble and expense of getting started and just outsource everything by choosing a hosted autodialer program?

There are quite a few questions to ask about and find suitable solutions that can make the choosing of software fairly tricky.  The good news is that there are a diverse variety of different solutions available, so there’s no need to worry too much.

You can find software for PC, Mac and be ready to go in virtually no time.

Keep in mind that some of these telephone dialing softwares and solutions are not low-priced. Many times you can get free trials of the software or hosted solution. So without wasting money you can locate the best software or auto dialer service that is most useful for your organization.

It will also keep you from having to deal with refunds or returning the software – which can be a great waste of time.

CallFire is one of the well-known hosted dialer solutions on the market.  For even more info on hosted dialer solutions, you need to visit www.AutoDialingSoftware.net

Being curious about how others get their imaginations rolling, whether for business or whatever, led to an online search that turned up articles like “Let’s Get Inspired: 5 Simple Ways to Stay Creative”, with a list that contained suggestions like walk away from the project for a few minutes, or go talk to someone for a few minutes. The author did say to take a power nap, though.

So, here’s the thing. I want to know if you have an unusual way of sparking your imagination.

Do you talk to your dog or cat, run screaming down the street, or anything out of the box that makes you go and get creative at what you do? And be sure to tell what you use your imagination for.

OK. I’m waiting. Come clean, seriously. I want to know.

　

Why are the areas studied in “The Slight Edge” so important in your life?

Making money ideas which lead to your financial retirement planning are now, more than ever, important, considering the number of us entering retirement age in 2011.

“The aging of the population and the retirement of the baby-boom generation are considered by many to be among the most transformative demographic changes ever experienced in this country,” this from the Health and Retirement Study (HRS).

If you can read between the lines, that means lots of people getting to retirement age.

The work of the Health and Retirement Study is managed through a cooperative agreement between the United States National Institute of Aging, which provides primary funding, and the Institute for Social Research at the University of Michigan, which administers and conducts the survey.

Jeff Olson, in chapter eleven of his book includes health as the number one component for your success in addition to personal development, your relationships, and your finances, among others.

In the above mentioned study, the results indicate “a strong correlation between health and wealth”.

In married couples, healthy couples were three times as wealthy as married couples who report their health as poor. Unmarried participants were five times as wealthy.

It just stands to reason, if you trust the study, that using the tiny steps Jeff promotes in his book, that you stand a better chance of being wealthy, if you prioritize being healthy.

Jeff’s teachings give you the information and how to, to get started in your upward curve toward a better life.

My life is already improved, as mentioned in several articles this past month or three.

Get a copy of “The Slight Edge”, and start your journey, too.

You can get ahead in this life and I can help.

If you want to learn more about where my training is coming from, leave your name and email address in the box on this page or at http://DianeNeillJensen.com

I hope to hear from you soon.

You’ve got to have a plan to succeed in this life, and Jeff Olson’s “The Slight Edge” shows you how to get one that will work for you.

Just by doing little things, taking little baby steps each day, you CAN succeed in this life.

These brief articles written for you by me, Diane Neill Jensen, are my pennies for you to take and use. If you got just a fraction of what Jeff’s book is about, well, that’s a start. You’ve taken some baby steps already, by reading five minute articles on Jeff Olson’s plan.

Your next step could be to get your own copy of his book. I got mine from Amazon dot com. Previously in this series, I informed you that I don’t get anything from recommending you purchase Jeff’s book and/or through Amazon dot com.

I have now become an affiliate member of Amazon dot com and will get a small percentage of your purchase price if you go to http://NenanaNewsLink.com and purchase anything through my site.

You can also become an Amazon affiliate by clicking on the link on the Amazon advertisement that says you can get a widget like this one. It will lead you to their site, and if just seven of you become affiliates, I will get a larger percentage from my sales.

It’s not multi-level-marketing. I do not get a percentage of your sales. But it’s ok, I like the idea of earning my own sales and not piggy-backing off “downlines”.

Affiliate memberships are just one way to earn multiple streams of income.

You can get ahead in this life and I can help.

If you want to learn more about where my training is coming from, leave your name and email address in the box on this page.

I hope to hear from you soon.