Handling Complaints As the Best Home Businesses Do

Let the other person do a great deal of the talking

As stated in the previous article in this series, the advent of widespread and instant communications in the form of email on the internet has posed another way of miscommunication with your fellow human beings.

This short series of seven articles involves email communications between two individuals.

The series started with People Skills #09 ARTICLE: How to Make People Like You Instantly, when Edith called and welcomed Diane into the community of people utilizing one of the best small business ideas to arrive on the internet in this decade.

The second article in the series found Diane answering Edith’s critique with much humility, following Dale Carnegie’s Principles, in his book “How to Win Friends and Influence People“. It was his principle that states, “If you’re wrong, admit it quickly and emphatically”.

Diane, in thinking about her situation, decides to ask Edith for a little more critiquing, but is sure to emphasize the positive, and avoids any comments that she does not agree with, which may put Edith on the defensive.

This tact Diane learned as she was reading Dale Carnegie’s book “How to Win Friends and Influence People”. The tact of this previous article “Show respect for the other persons opinions.” “Never say You’re wrong.” in People Skills #11 ARTICLE: A sure way of making enemies–and how to avoid it.

But, Diane, worried about money and wanting the bonus that was promised to all who complete the training, and knowing that Edith’s decision to take away Diane’s bonus was another rule made up for the situation, tries to bargain her way into getting the bonus re-instated.

Reply by Diane Jensen on October 14, 2009

Edith,

If I complete the total revision that I had on even before your critique, and if I complete the revisions in a timely manner, would you re-consider the bonus?

My success depends on moving up the ladder and I was so looking forward to becoming M1 asap.

Thanks again,
Diane

EDITH DOESN’T ANSWER, just let’s Diane keep sending messages and ignoring her.

If you wonder how this relates to making money ideas
the best home businesses and even includes financial retirement planning, just enter your name and email address on the form on this page or on the main page of http://dianeneilljensen.com

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