Making Money Ideas are Good for Employers with Employees but with Consequences

Questions

What about Employer vs. employee in the social norm and market norm

If you mix market (business) norms* with social norms**, what are the consequences.

Answer

If you are treating your employees in both worlds, and if you expect your employees to work harder because you’ve “befriended” them in addition to employing them, it works both ways.

Would you fire you best friend and sever all ties just because he or she got sick and used up all their sick leave and vacation time?

We would hope not.

Just remember that the social norm works on your actions towards your employees just as your employees work harder for you if you place them more in the social norm in their work situation.

Conclusion

The changes in the way you treat your customers or clients, whatever they are, whether they are in the social norm or in the market norm, work both ways.

You can get ahead in this life and I can help.

If you want to learn more about where my training is coming from, leave your name and email address in the box on this page or at http://DianeNeillJensen.com

I hope to hear from you soon.

*social norms = “friendly requests people make of each other.” “…provides pleasure for both (parties)…does not require reciprocity not immediately required.”
**market norms = “wages, prices, rents…” “imply comparable benefits and prompt payments.”

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Diane, January 15th 2010 | Tags: , ,
Posted in PREDICTABLY IRRATIONAL

More on How Making Money Ideas are Good for Business Life but Not In Social Life

Question

If one of your clients or customers in a situation like a retail store, has, say, bounced a check, does the clerk handle the situation?

Answer

Not usually. You would have that customer speak to a management person.

Why?

Some businesses have social norms in the mix.

There’s a fine line, though.

The clerk has the friendly, customers always right attitude, if that clerk is good at what they do. The clerk borders on the edge of social* and market** norms even though they handle business, cash, money, transactions.

The manager, however “nice” and polite, handles the less social situation of dealing with customer problems in which the market norm is more strictly in place.

Conclusion

The manager keeps the clerk from becoming less liked by the customer, more approachable.

The manager, a customer will know, can demand and expect the market norm of “this is business” and lays down the law on an unpaid business obligation.

You can get ahead in this life and I can help.

If you want to learn more about where my training is coming from, leave your name and email address in the box on this page or at http://DianeNeillJensen.com

I hope to hear from you soon.

*social norms = “friendly requests people make of each other.” “…provides pleasure for both (parties)…does not require reciprocity not immediately required.”
**market norms = “wages, prices, rents…” “imply comparable benefits and prompt payments.”

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Diane, January 14th 2010 | Tags: ,
Posted in PREDICTABLY IRRATIONAL
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